TourRelayHelp Center

Getting Started

  • Sign up and create your first trip
  • Dashboard overview
  • Create a trip
  • Trip details
  • Add travellers
  • Build an itinerary
  • Check in an itinerary item
  • Manage agents
  • Post updates
  • Credits and billing
  • Tour rating
  • Manage your team

Tutorials

  • Run your first trip
  • Build & share an itinerary
  • Add traveller contacts
  • Run the tour day-to-day
  • File incident & grievance reports
  • Review tour rating

Partners

  • Partner overview

Reference

  • Pricing and bundles
  • Roles and permissions
  • Frequently asked questions
  • Changing language
  • Getting help

Category

Getting Started

Everything an agency admin needs to set up and run trips in TourRelay.

Sign up and create your first trip

Register your agency and take TourRelay for a free test drive with your first trip.

Dashboard overview

Understand the trip dashboard — statuses, trip cards, and navigation.

Create a trip

Add a new trip, set its details, and open it for editing.

Trip details

Configure every field on the trip details page — meeting points, contacts, and remarks.

Add travellers

Manually add travellers to a trip — names, mobile numbers, and optional notes.

Build an itinerary

Create a day-by-day itinerary with categories, times, timezones, activities, locations, and notes.

Check in an itinerary item

Mark each itinerary item as happened with one tap. Captures the actual time and feeds the trip's Tour rating.

Manage agents

Assign agent-role staff to a trip so they can see and edit it.

Post updates

Share text and photo updates that appear in the trip workspace and can be pushed to WhatsApp.

Credits and billing

Understand trip credits, bundles, Stripe checkout, and the billing page.

Tour rating

A feel for how a completed trip went — and how to file incident reports during the trip.

Manage your team

Add users, assign roles, and configure integrations from Settings.