Stuck on something? We're a small team and we read every message. Here's how to reach us.
What to include
The more context you share, the faster we can help:
- Your agency name (or the email you signed up with).
- The trip name if the issue is tied to a specific trip.
- What you expected vs what happened — a screenshot or screen recording helps enormously.
- The time you hit the problem (approximate is fine).
Response times
We monitor WhatsApp and email during Singapore business hours (Mon–Fri, 9am–6pm GMT+8). We usually reply within a few hours, often sooner.
For urgent issues during an active tour, mark your message URGENT and include the trip name so we can prioritise it.
✓tip
Before reaching out, check the other pages in this docs section — many common questions about pricing, roles, and language settings are already answered here.