When a trip ends, TourRelay produces a Tour rating — a quick, at-a-glance feel for how the trip went. There is nothing extra to fill in.
The rating link appears only on completed trips. A trip is completed once today's date (in the trip timezone) is past the end date.
What the rating tells you
The overall percentage sits in the centre of a donut chart, with three dimensions around it. Together they give a sense of whether the tour ran on time, whether the agent captured what happened, and how smoothly it all went.
| Dimension | What it captures |
|---|---|
| Timeliness | Whether the tour ran on time or slipped behind schedule. |
| Fullfilness | How fully the agent captured what actually happened. |
| Calmness | How smoothly the trip went, beyond the plan. |
Hover the info icon (ⓘ) next to any dimension on the chart for a one-line reminder of what it captures.
The rating is a feel, not a formula or an audit. Use it as a prompt to ask the right questions, not to rank trips or agents.
How to open it
- Open a completed trip.
- Click View rating → (next to the completed-trip notice).
- The page shows the overall rating, a chart, a per-item breakdown, and the list of incident reports.
Incident reports
An incident is any unplanned event worth recording — a delay, a missed pickup, a complaint, a lost item.
To file an incident report
- Open the trip while it is upcoming or ongoing.
- Click Incident report in the itinerary toolbar.
- Fill in the title, date, time, location, and a description.
- Optionally attach supporting photos.
- Submit.
Incident reports lock when the trip locks — the same gate as itinerary edits. File them while the trip is still active.
Assigned agents can also file incident reports from their trip view.
Share the rating
Once a trip's rating is ready, you can share it two ways from the rating page.
Public report link
A report link is a read-only public URL (/r/<token>) that shows the
trip's overall rating, the chart, the per-item breakdown, and the incident
reports — no sign-in required. Use it to share a completed trip's outcome
with anyone outside TourRelay.
- Click Create report link to mint the URL, then Copy report link to copy it.
- Rotate link issues a fresh URL; the previous one stops working immediately.
- Revoke link disables the report entirely. Travellers can no longer open it.
Only a manager can create, rotate, or revoke a report link. The link grants read-only access to the completed trip's report — it cannot edit anything.
Share rating on WhatsApp
If WhatsApp is set up for your agency, Share rating sends the tour rating to every traveller on the trip as a WhatsApp message.