When a trip ends, TourRelay produces a Tour rating — a quick, at-a-glance feel for how the trip went. There is nothing extra to fill in.
The rating link appears only on completed trips. A trip is completed once today's date (in the trip timezone) is past the end date.
What the rating tells you
The overall percentage sits in the centre of a donut chart, with five dimensions around it. Together they give a sense of whether the tour ran on time, whether the agent captured what happened, how smoothly it went, how richly it was documented, and how actively travellers were kept in the loop.
| Dimension | Points | What it captures |
|---|---|---|
| Timeliness | 20 | Whether the tour ran on time. One point is deducted for every hour an itinerary item was captured late. |
| Fullfilness | 20 | How fully the agent captured what actually happened. One point is deducted for each itinerary item with no update. |
| Calmness | 10 | How smoothly the trip went. One point is deducted per incident report, up to 10. |
| Richness | 30 | How richly the trip was documented — one point per itinerary update, up to 30. |
| Connectness | 20 | How actively travellers were kept in the loop — one point per WhatsApp send (blast or individual message), up to 20. |
Together the five dimensions add up to 100 points.
Timeliness counts completed hours. A 59-minute delay is free; a full hour deducts one point, two full hours deduct two.
Hover the info icon (ⓘ) next to any dimension on the chart for a one-line reminder of what it captures.
The rating is a feel, not a formula or an audit. Use it as a prompt to ask the right questions, not to rank trips or agents.
How to open it
- Open a completed trip.
- Click View rating → (next to the completed-trip notice).
- The page shows the overall rating, a chart, a per-item breakdown, and the list of incident reports.
Incident reports
An incident is any unplanned event worth recording — a delay, a missed pickup, a complaint, a lost item.
To file an incident report
- Open the trip while it is upcoming or ongoing.
- Click Incident report in the itinerary toolbar.
- Fill in the title, date, time, location, and a description.
- Optionally attach supporting photos.
- Submit.
Incident reports lock when the trip locks — the same gate as itinerary edits. File them while the trip is still active.
Assigned agents can also file incident reports from their trip view.
Share the rating
Once a trip's rating is ready, you can share it two ways from the rating page.
Public report link
A report link is a read-only public URL (/r/<token>) that shows the
trip's overall rating, the chart, the per-item breakdown, and the incident
reports — no sign-in required. Use it to share a completed trip's outcome
with anyone outside TourRelay.
- Click Create report link to mint the URL, then Copy report link to copy it.
- Rotate link issues a fresh URL; the previous one stops working immediately.
- Revoke link disables the report entirely. Travellers can no longer open it.
Only a manager can create, rotate, or revoke a report link. The link grants read-only access to the completed trip's report — it cannot edit anything.