Is TourRelay a subscription?
No. Start with one free trip. Then buy credits in bundles (10, 20, 30, 40, 50, or 100). The 100-pack includes a dedicated WhatsApp number. Credits never expire.
Do travellers need accounts?
No. Travellers receive updates via WhatsApp blasts from the agency. Only agency staff and trip agents sign in.
Does this replace WhatsApp?
No. TourRelay consolidates trip information in one workspace and lets you push updates via WhatsApp. WhatsApp remains the delivery channel; TourRelay is the source of truth.
What data should we add?
Keep it practical: name, mobile, and trip notes like room, seat, meal, or special notes.
Do not enter passport numbers, NRIC, or other identity documents. TourRelay is designed for operational data only.
Can I use TourRelay on my phone?
Yes. The agent dashboard is mobile-optimized. The admin dashboard works on desktop and tablet.
What happens after a trip ends?
Completed trips move to the Completed column on your dashboard. Their data — itinerary, updates, photos, traveller list — stays accessible for reference.
Can I edit a trip after it starts?
Yes. You can update details, add travellers, edit the itinerary, and post updates at any time. Changes appear immediately.
How do refunds work?
See the refund policy.