TourRelayHelp Center

Getting Started

  • Sign up and create your first trip
  • Dashboard overview
  • Create a trip
  • Trip details
  • Add travellers
  • Build an itinerary
  • Check in an itinerary item
  • Manage agents
  • Post updates
  • Credits and billing
  • Tour rating
  • Manage your team

Tutorials

  • Run your first trip
  • Build & share an itinerary
  • Add traveller contacts
  • Run the tour day-to-day
  • File incident & grievance reports
  • Review tour rating

Partners

  • Partner overview

Reference

  • Pricing and bundles
  • Roles and permissions
  • Frequently asked questions
  • Changing language
  • Getting help

Category

Tutorials

End-to-end walkthroughs for planning and running a complete trip.

Run your first trip

A complete end-to-end walkthrough β€” from sign-up to posting live updates for travellers.

Build & share an itinerary

Create an itinerary three ways β€” manually, from a template, or by copying a past trip β€” then blast the PDF to every traveller on WhatsApp.

Add traveller contacts

Collect traveller mobile numbers so you can blast updates and photos via WhatsApp during the trip β€” and what happens to those numbers when the trip ends.

Run the tour day-to-day

The agent's on-the-ground playbook β€” check in each activity, post live updates with photos, and push them via WhatsApp, Facebook, or for the record only.

File incident & grievance reports

Record any accident, complaint, or unwarranted event during a trip β€” with photos β€” so the back office can review and act.

Review tour rating

How to read a completed trip's Tour rating β€” the overall percentage, what it represents, and the per-item breakdown.